Shipping Policy

Introduction

Thank you for choosing Ashlarsales! We are committed to providing fast, secure, and efficient shipping for all building materials ordered through our B2B platform within the continental United States. This Shipping Policy outlines our procedures, timeframes, and requirements for product delivery.

1. Shipping Coverage Area

  • We offer shipping services for orders within the United States (all 50 states) and internationally.
  • For orders to Alaska, Hawaii, or U.S. territories or for International shipping, please contact our customer service team for special shipping arrangements.

2. Order Processing

2.1 Processing Timeframes

  • Standard Orders: Orders are typically processed within 1-3 business days after receiving full payment or credit approval.
  • Custom Orders: Products requiring custom specifications or manufacturing may require additional processing time, which will be communicated at the time of order.
  • Large Volume Orders: Orders exceeding standard quantities may require additional processing time based on inventory availability and logistics planning.

2.2 Order Verification

  • All orders are subject to verification and confirmation before processing.
  • Our team may contact you to confirm details for large orders, special requirements, or delivery specifications.
  • Providing accurate company and contact information is essential to avoid delays in processing.

3. Shipping Methods And Timeframes

3.1 Available Shipping Methods

We partner with trusted freight carriers and logistics providers to ensure your products are delivered safely and efficiently. Our available shipping methods include:

  • Standard Ground Freight: Our most economical option for most building materials
  • Expedited Shipping: Available for time-sensitive projects (additional fees apply)
  • LTL (Less Than Truckload): For smaller commercial orders
  • FTL (Full Truckload): For large volume orders
  • Jobsite Delivery: Direct delivery to construction sites (requires advance coordination)

3.2 Estimated Delivery Timeframes

Delivery times depend on your location and the shipping method selected:

  • Standard Ground Shipping: Typically 3-7 business days for most locations
  • Expedited Shipping: Typically 2-3 business days (not available for all products)
  • Remote Areas: May require additional 1-3 business days
  • Custom or Special Order Products: Shipping timeframes will be provided during the ordering process

Please note that these are estimated timeframes and actual delivery times may vary based on factors outside our control such as weather conditions, carrier delays, or regional transportation constraints.

4. Shipping Costs

4.1 Cost Calculation

Shipping charges are calculated based on several factors:

  • Weight and dimensions of the products
  • Delivery location and distance from distribution center
  • Shipping method selected
  • Special handling requirements
  • Fuel surcharges (which may fluctuate)

4.2 Viewing Shipping Costs

  • The exact shipping cost will be calculated and displayed during the checkout process before you finalize your order.
  • For complex orders or special delivery requirements, we may provide a custom shipping quote.

5. Order Tracking

5.1 Tracking Information

  • Once your order has been shipped, we will send you a tracking number and carrier information via email.
  • You can use this tracking number to monitor the progress of your shipment through the carrier’s website or by contacting our customer service team.

5.2 Shipment Updates

  • For freight shipments, the carrier will typically contact you 24-48 hours before delivery to schedule a delivery appointment.
  • It is important to provide accurate contact information to ensure you receive these updates.

6. Delivery Guidelines

6.1 Business Deliveries

  • Standard deliveries are made to business addresses during normal warehouse hours (Monday through Friday, 7:00 AM to 4:00 PM local time).
  • A business representative must be present to inspect and sign for all deliveries.
  • Please ensure adequate personnel are available to assist with unloading when necessary.

6.2 Construction Site Deliveries

  • For jobsite deliveries, please provide specific delivery instructions when placing your order.
  • Ensure the site is accessible to delivery vehicles and that someone authorized to accept the delivery will be present.
  • Additional fees may apply for special equipment needs (lift gate, pallet jack, etc.).

6.3 Delivery Inspection

  • It is the recipient’s responsibility to inspect all products at the time of delivery before signing the delivery receipt.
  • Count all items and note any visible damage or discrepancies on the delivery receipt.
  • Signing the delivery receipt without noting any issues indicates you’ve received your order in satisfactory condition.

7. Damages and Issues

7.1 Visible Damage

  • If you notice visible damage to the packaging or products at the time of delivery, please:
    • Note the specific damage on the delivery receipt
    • Take photographs of the damaged items and packaging
    • Refuse extremely damaged items if possible

7.2 Concealed Damage

  • For damage discovered after the delivery person has left, contact our customer service team within 7 days of receiving your order.
  • Provide photographs of the damaged items and packaging.
  • Keep all original packaging until the claim is resolved.

7.3 Missing Items

  • If items are missing from your shipment, contact us within 3 business days of receiving your delivery.
  • Have your order number and delivery documentation ready when you call.

8. Shipping Address Requirements

8.1 Address Accuracy

  • Please provide a complete and correct shipping address when placing your order.
  • Include any specific delivery instructions or access information.
  • We are not responsible for delays or non-delivery due to incorrect address information.

8.2 Address Changes

  • Address changes requested after an order has been processed may result in additional fees and delays.
  • We cannot guarantee that address change requests will be accommodated once an order has been shipped.

9. Special Shipping Circumstances

9.1 Back Orders

  • If an item in your order is temporarily out of stock, we will notify you via email.
  • You will have the option to wait for the back-ordered item or receive a partial shipment.

9.2 Partial Shipments

  • Large orders may sometimes be shipped in multiple shipments to expedite delivery.
  • You will receive tracking information for each shipment.

9.3 Weather and Force Majeure Events

  • Deliveries may be delayed due to severe weather conditions, natural disasters, or other circumstances beyond our control.
  • We will communicate any known delays and work to deliver your order as quickly as possible.

10. Returns And Refused Shipments

  • Please refer to our separate Return Policy for detailed information on returning products.
  • Refused shipments without prior authorization may be subject to return shipping charges and restocking fees.

11. Legal Compliance

This Shipping Policy complies with applicable Maryland laws and federal regulations regarding shipping and commerce. Ashlarsales adheres to all carrier regulations and shipping requirements to ensure safe and legal transportation of building materials.

12. Contact Information

If you have any questions or need assistance regarding shipping, please contact our logistics team:

Ashlarsales
1110 Bonifant Street
Suite 450
Silver Spring, MD, 20910
United States

Email: shipping@ashlarsales.com

Phone: (202) 839-3353

Hours: Monday - Friday, 9:00 AM - 5:00 PM ET

13. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about our shipping procedures.

Thank you for choosing Ashlarsales for your building material needs!